Frequently Asked Questions
Orders are processed immediately after placement and are shipped within 1–3 business days.
Once shipped, delivery within Portugal takes 2-7 business days. International orders may take up to 5-20 business days, depending on destination.
We are committed to ensuring our customers are 100% satisfied. If you wish to return your order, please contact us at geral.nidee@gmail.com within 30 days of receiving it.
Please note that we do not accept returns or exchanges for our products that are personalized.
If your order arrives damaged, missing items, or incorrect, please contact us at geral.nidee@gmail.com within 30 days of delivery and we will resolve the issue as quickly as possible.
If your order has not arrived within the estimated delivery time, please contact us at geral.nidee@gmail.com so we can investigate and assist you.
If your order isn’t collected or can’t be delivered to your address and is returned to us, please contact us to arrange a new shipment. Orders that are returned or not collected incur a reshipping cost, calculated according to the destination.
Our shipping carriers usually send email notifications with delivery updates and collection instructions, so we recommend keeping an eye on these communications to ensure everything goes smoothly.